Privacy Policy – How CXCriket Protects Your Data

Welcome to the cxcriket Privacy Policy. cxcriket is an online gaming platform serving players across Bangladesh, offering sports betting, live casino games, and a wide range of featured game experiences. This Privacy Policy explains how cxcriket collects, stores, uses, and protects the personal information you provide when you register, deposit, play, or interact with our platform in any way.

By creating an account on cxcriket or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described here. If you do not agree with any part of this policy, please stop using cxcriket and contact our support team to close your account.

cxcriket collects two categories of data: information you provide directly, and information collected automatically when you use the platform. We keep this to the minimum required to run your account safely and legally.

cxcriket does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

cxcriket collects your personal data through several channels, all of which are designed to be transparent and secure:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team.
• Automatically through cookies and similar tracking technologies when you browse or use the cxcriket platform — see Section 8 for full cookie details.
• From payment processors such as bKash, Nagad, and Rocket when you initiate a financial transaction on cxcriket.
• From third-party identity verification services when we are required to confirm your identity under applicable regulations.
• From your device and browser, including IP address, device identifiers, and session data, collected automatically for security and fraud prevention purposes.

cxcriket uses your personal data only for legitimate purposes that are directly connected to operating the platform and serving you as a player. Here is a breakdown of how your data is used:

• To create and manage your cxcriket account, including verifying your identity and age during registration.
• To process deposits and withdrawals through bKash, Nagad, and Rocket securely and accurately.
• To detect and prevent fraud, money laundering, and other illegal activity on the cxcriket platform.
• To provide customer support and resolve any disputes or issues related to your account or gameplay.
• To send you transaction confirmations, security alerts, and important account notifications.
• To send you promotional offers and bonuses — but only if you have opted in to marketing communications from cxcriket.
• To monitor gameplay patterns and enforce responsible gaming tools such as deposit limits and self-exclusion.
• To improve the cxcriket platform based on aggregated, anonymised usage data.
• To comply with applicable legal and regulatory obligations.

cxcriket does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

cxcriket does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by strict confidentiality and data protection obligations:

• Payment processors (bKash, Nagad, Rocket) — to complete financial transactions on your behalf. These providers receive only the data necessary to process your specific transaction.
• Identity verification providers — to confirm your identity and age as required by our operating obligations. These providers are contractually bound to use your data only for verification purposes.
• Game content providers — limited technical data may be shared with third-party game studios whose content is hosted on cxcriket, solely for the purpose of delivering the game experience.
• Legal and regulatory authorities — cxcriket may be required to disclose your data to law enforcement, regulatory bodies, or courts if required by applicable law or a valid legal order.
• Fraud prevention services — anonymised or pseudonymised data may be shared with fraud detection partners to protect the integrity of the cxcriket platform.

In all cases, cxcriket ensures that any third party receiving your data is subject to appropriate data protection agreements and is prohibited from using your information for any purpose beyond what is strictly necessary.

cxcriket retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods are as follows:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years to satisfy financial record-keeping requirements.
• Support communication logs are retained for two years after the last interaction.
• Technical and usage data collected via cookies is retained for up to 12 months from the date of collection.
• Marketing consent records are retained for as long as you remain opted in, plus two years after you withdraw consent.

Once the applicable retention period has expired, cxcriket will securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request early deletion of your data, we will assess the request against our legal retention obligations and inform you of the outcome.

cxcriket takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and cxcriket is encrypted using TLS (Transport Layer Security) protocols.
• Stored personal data is encrypted at rest using AES-256 encryption standards.
• Access to personal data within cxcriket is restricted to authorised personnel on a strict need-to-know basis.
• cxcriket conducts regular security audits and vulnerability assessments of its platform infrastructure.
• Payment data is handled exclusively through PCI-DSS compliant payment gateways. cxcriket does not store full payment credentials on its own servers.
• Two-factor authentication is available for all cxcriket accounts and is strongly recommended.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your cxcriket account has been compromised, please contact our support team immediately at [email protected] and change your password without delay.

cxcriket uses cookies — small text files stored on your device — to keep the platform running smoothly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the cxcriket platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your cxcriket experience.
• Analytics cookies: Collect anonymised data about how players use cxcriket — such as which games are most popular and where users drop off — to help us improve the platform.
• Security cookies: Help cxcriket detect and prevent fraudulent activity by identifying unusual patterns in session behaviour.

cxcriket does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of your cxcriket account.

As a cxcriket player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request:

• Right of access: You can request a copy of all personal data cxcriket holds about you at any time.
• Right to rectification: If any of your personal data held by cxcriket is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: You can request that cxcriket delete your personal data, subject to our legal retention obligations outlined in Section 6.
• Right to restrict processing: You can ask cxcriket to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where cxcriket processes your data based on your consent (such as for marketing), you can withdraw that consent at any time.
• Right to object: You can object to cxcriket processing your data for certain purposes, including direct marketing.

cxcriket will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

cxcriket is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on cxcriket or attempt to use any of its services.

If cxcriket discovers or has reason to believe that a registered user is under 18, the account will be immediately suspended, all personal data associated with the account will be reviewed, and the account will be permanently closed. Any funds deposited by an underage user will be returned to the payment source after investigation.

If you are a parent or guardian and believe your child has registered on cxcriket, please contact us immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

cxcriket primarily stores and processes your personal data within secure data centres. In some cases, data may be processed by service partners located outside Bangladesh — for example, by game content providers or cloud infrastructure services. When this occurs, cxcriket ensures that appropriate safeguards are in place to protect your data to the same standard as described in this Privacy Policy.

• All international data transfers by cxcriket are governed by contractual data protection clauses that bind the receiving party to equivalent privacy standards.
• cxcriket does not transfer your data to countries that do not provide an adequate level of data protection without implementing additional safeguards.
• You can request details of any international transfers involving your personal data by contacting [email protected].

cxcriket may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, cxcriket will make reasonable efforts to notify you directly via the contact details registered on your account. However, it is your responsibility to review this Privacy Policy periodically to stay informed of how cxcriket protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cxcriket handles your personal data, please get in touch with our team. We are committed to responding to all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• FAQ: Visit our FAQ page for answers to common questions about your account and data.
• Terms: Read our Terms and Conditions for the full rules governing your use of cxcriket.
• Responsible Gaming: Visit our Responsible Gaming page for tools to manage your play.

cxcriket aims to respond to all privacy-related requests within 30 days. For urgent matters involving suspected data breaches or unauthorised account access, please mark your message as urgent and include your registered account details so we can act as quickly as possible.